Refund Return Policy

Refund & Return Policy

At Torq Outboards, customer satisfaction is our priority. We strive to provide high-quality outboard engines, marine parts, and accessories. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, uninstalled, and in its original condition.
  • The product is returned in its original packaging with all manuals, accessories, and included components.
  • You provide proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these conditions may be refused or may be subject to a partial refund.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been installed, used, modified, or damaged after delivery.
  • Special-order or custom-order products.
  • Clearance, closeout, or final sale items.
  • Electrical components that have been installed or connected.
  • Hazardous materials, oils, lubricants, fuels, or chemicals.
  • Gift cards, if offered.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

When contacting us, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Photos of any shipping damage.

We will review your claim and, where appropriate, arrange a replacement, repair, or refund at no additional cost.

4. How to Start a Return

To initiate a return:

  1. Contact our customer support team through the contact information listed on torqoutboards.com.
  2. Include your order number and reason for the return.
  3. Wait for return authorization before shipping your item.
  4. Carefully package the item to prevent damage during transit.

Returns sent without prior authorization may be delayed or declined.

5. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
  • We are not responsible for returns lost or damaged during transit.

If the return is the result of our mistake or a verified product defect, we will cover reasonable return shipping costs.

6. Inspection and Approval

Once your return is received, it will be inspected to verify its condition and eligibility.

Inspection typically takes 3–7 business days after receipt.

If approved, your refund or replacement will be processed promptly.

7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

8. Exchanges

We are happy to exchange eligible products for:

  • Manufacturer defects.
  • Shipping damage.
  • Incorrect items shipped.
  • Eligible size or model changes, subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has shipped, cancellation may not be possible, and the order will instead be subject to this Return Policy.

Special-order and custom-order products cannot typically be canceled after production or procurement has begun.

10. Refused Deliveries

If a shipment is refused without prior authorization, any shipping charges, return shipping fees, and applicable restocking fees may be deducted from the refund.

11. Restocking Fees

Certain large, heavy, or special-order marine products may be subject to a reasonable restocking fee if returned without defect. Any applicable fee will be communicated during the return authorization process.

12. Warranty Claims

Products covered by a manufacturer’s warranty may be serviced or replaced according to the manufacturer’s warranty terms.

This Return Policy does not replace or limit any applicable manufacturer warranty.

13. Contact Us

If you have questions about this Refund & Return Policy or need assistance with a return, please contact our customer support team through the contact information available on torqoutboards.com.

We are committed to providing prompt assistance and resolving issues fairly and efficiently.